Forum Discussion

sweetonsims

Seasoned Veteran

2 years ago

Sims 4 For Rent won't download

Does this mean I did not pay for the game? [CM Edit: Personal info removed]

EA_Solaire

Community Manager

2 years ago

Hey there @sweetonsims

If your order is currently stuck in a processing state, we'll need the live support team to review your account information with you and see what's causing this transaction to get stuck- here on AHQ, we don't have access to those specific account details to investigate into this.

Please contact the live support team for more help on this from the site here: https://help.ea.com/en/help/faq/using-ea-help/