@puzzlezaddict I can place a household but then about a minute into playing the household the game completely freezes up. Usually whilst I'm in build mode but it has also done it just when I was moving the camera around the lot. Just tried creating a different family and playing in another world and the exact same thing happened. I use OneDrive, but it says it's up to date and not syncing anything at the moment.
Edited to add: I just tried starting origin in offline mode and disconnecting from the internet before starting up the game and it still froze about 30s into playing a household.
@Gemmawho Please start by running a couple of basic checks on your Windows system files:
Restart your computer and check for Windows updates again, and if any install, restart your computer afterwards.
Next, please try playing a new save in a clean user folder. Move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. Don't add anything to it yet; just start another new save in one of the base game worlds and see whether it freezes. You don't have to spend much time on it; when I'm testing like this, I just create a single sim and hit Randomize a few times.
If you get another crash, please try playing in a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running. Some programs don't get disabled in a clean boot, and in your particular case, please be sure to kill any Asus support software you find. Anything critical should restart itself, but if not, another reboot will restore it.
Any time you get a freeze, please check the Reliability Monitor for any related errors. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a list of errors and updates with a column for each day. (Today is all the way on the right.)
For any error that happened at the exact time of a game crash (within a couple minutes), please click "View technical details," or right-click on the entry, copy the information, and paste it here. You can ignore any "Windows was not shut down properly" errors, but I'm interested in anything else. The RM may not update right away, so check back in an hour or so, and check the timestamp within the technical details—the one on the chart isn't always accurate.
@puzzlezaddict I've done everything you mentioned and the game is still freezing, although it seems to only happen when I'm in build mode and after playing in clean boot I could play for a little longer before it froze.
After performing the scan in PowerShell I received the following messgae:
Windows Resource Protection did not find any integrity violations.
PS C:\Windows\system32>
The reliability monitor threw up several of the same errors today which all appear to coincide with the game freezing. All of them are titled 'Control the DTS audio processing object.' And the technical details are as follows:
Description
Faulting Application Path: C:\Windows\System32\DTS\PC\APO4x\DtsApo4Service.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: DtsApo4Service.exe
Application Version: 1.6.4.0
Application Timestamp: 5f7eb00c
Fault Module Name: DtsApo4Service.exe
Fault Module Version: 1.6.4.0
Fault Module Timestamp: 5f7eb00c
Exception Code: c0000005
Exception Offset: 000000000000bed0
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 209e
Additional Information 2: 209e52c84b626aa5fddbb6802055c64c
Additional Information 3: 173f
Additional Information 4: 173f35c54c61c6fa2530335c54d17b42
Extra information about the problem
Bucket ID: 7ac899b1bf56fb26cde169eca868e76a (2153118562018453354)
@Gemmawho Try killing any processes in the Task Manager called DTS [something] or Sonic Studio. You might not have sound, but the question is whether Sims 4 works. If you get another freeze, please try using the laptop's built-in speakers rather than any other device.
@puzzlezaddict Thank you. I started up the game and then switched to task manager and waited to see if any processes along those lines appeared. Control the DTS audio processing came up after a minute so I killed it and the game seemed to work absolutely fine after that so I'm assuming that must have been the problem. The sound still worked fine so should I just uninstall this DTS programme or will I need to go in and kill the process every time I play?
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