Forum Discussion
@ItsCozmic Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- 4 years ago
Thank you for your help!
- puzzlezaddict4 years agoHero+
@ItsCozmic Sorry for the late reply. The issue looks fairly obvious from your dxdiag: one of your computer's graphics drivers is crashing over and over, probably while you're playing. Since there isn't a newer driver available for your Nvidia card, you'll need to do a clean uninstall and reinstall of the current driver. Download Display Driver Uninstaller from here:
https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3480
Download the Nvidia driver here:
https://www.nvidia.com/Download/driverResults.aspx/132845/en-us
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe as an admin: right-click on the download and select "Run as administrator."
If you get an error that you can't install this particular driver, let me know. If it does install, restart your computer again, then try to play.
- 4 years ago
I've given it a try and still seem to be having the same issue