Forum Discussion

4 years ago

Sims 4 freezing and becoming unresponsive unresponsive during gameplay

Hello, I've been having issues with my sims crashing and becoming unresponsive for several weeks now, and it seems to be worsening. The game will load normally, sometimes it freezes just moments afte...

ItsCozmic

4 years ago

I didn't see any issues specific to Origin, or Sims, but I did see a few of the following error.

Source
Windows

Summary
Hardware error

Date
‎6/‎6/‎2021 12:33 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd483fb0d0460
Parameter 2: fffff8077028c988
Parameter 3: 0
Parameter 4: 2b40
OS version: 10_0_19042
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19042.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Fermi_3D
Server information: d4d0d8a5-f5c1-4929-90a9-ecb961283acb

DxDiag.txt95 KB

puzzlezaddict

Hero+

4 years ago

@ItsCozmic That's the same error as in your first dxdiag, and what I was hoping the clean reinstall of the GPU driver would address. It's possible the issue is something else on your system and not the driver itself though. Please run a couple of basic checks on your Windows system files:

Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here