Forum Discussion

4 years ago

Sims 4 freezing and becoming unresponsive unresponsive during gameplay

Hello, I've been having issues with my sims crashing and becoming unresponsive for several weeks now, and it seems to be worsening. The game will load normally, sometimes it freezes just moments afte...

puzzlezaddict

Hero+

4 years ago

@ItsCozmic That's the same error as in your first dxdiag, and what I was hoping the clean reinstall of the GPU driver would address. It's possible the issue is something else on your system and not the driver itself though. Please run a couple of basic checks on your Windows system files:

Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here