Forum Discussion
@4757889 Please test without the Mods folder, just to be thorough.
If the game still freezes, please confirm that the Documents directory has been moved out of OneDrive. Search in Windows for Command Prompt, open it, and enter this command:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
This will return the location of Documents as Windows sees it. The result should be C:\Users\your username\Documents, with nothing else in the path. If you get a different result, please let me know what it says.
If Documents is in the correct location and Sims 4 won't open with your Mods folder removed, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/