Sims 4 Gallery won't load, lags mouse
I've been having this issue since November. When I attempt to access the gallery in-game, the game freezes up -- thumbnails won't load and the mouse barely moves. The only way I can exit the gallery ...
Forum Discussion
Hi again, @kreatora
Unfortunately, I'm still having the gallery issue after following the factory reset instructions you provided.
Any other ideas? Thanks!
@nurseryfrog
Ah, I have many ideas.
- Change browser
-Turn off your firewall for a while and check if it will change something.
- Clear Origin Cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
- Turn off overlays such as Riva Statistic Server and similar
- Perform a clean boot of your computer
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
If nothing will work
- Provide DxDiag of your computer.
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
(Press the Windows key and "R" at the same time.
Copy and paste or type "DxDiag" in the new field. (Without the quotes) > ENTER
Wait until the green bar is gone > Click on "Save all information"
Save the file to your desktop.)
Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
Type a few words in the text box > click on "Submit"
Ah, I have many ideas.
- Change browser
-Turn off your firewall for a while and check if it will change something.
- Clear Origin Cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
- Turn off overlays such as Riva Statistic Server and similar
- Perform a clean boot of your computer
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
If nothing will work
- Provide DxDiag of your computer.
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
(Press the Windows key and "R" at the same time.
Copy and paste or type "DxDiag" in the new field. (Without the quotes) > ENTER
Wait until the green bar is gone > Click on "Save all information"
Save the file to your desktop.)
Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
Type a few words in the text box > click on "Submit"
Thank you for all your suggestions! I tried a few of them and didn't have luck so I did some more Googling + trial and error and discovered that it's my AVG Free antivirus program causing the issues. When I temporarily turn it off, the Sims 4 gallery works again. However, now I'm trying to figure out how I can have it still turned on while using the Sims... I tried adding Sims 4 as an exception, but the gallery still doesn't work when I try that -- unless I'm doing it wrong.
Let me know if this is something you might know the answer to. Thank you for all your help, I really appreciate it!
Thank you so much this has been driving me mad for ages!
- EA_Lanna
Community Manager
Hi @Nuttycharlie,
There's a new thread for this. If you're having this issue could you please pop over there to join the discussion: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9572695#M190761
Locking this older thread here in the meantime.
- EA_Lanna
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