Sims 4 Gallery Won't Load
I've been having an issue with my Sims 4 gallery where it will load some items while others may load for a little bit but then get a red X through the gallery picture. I'm not sure how to explain it,...
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So I tried to uninstall everything and that didn't help with the gallery not loading properly. I readded the .exe files for both Origin and Sims 4 back into my firewall but that hasn't helped either. The problem also isn't my internet because I checked its status and everything is working properly. :/
@rrsimst
Perform clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Clear Origin cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If it will still don't work uninstall Origin manually in a hard way
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
You can uninstall Origin also by using Revo (free version) - it will be clean all traces of Origin from your computer.
If you will use it don't accept the deletion of the "Origin Games" folder - don't select it in the list of folders to be deleted. Other folders and files may be deleted.
Then download full installer of Origin from here
http://download.dm.origin.com/origin/live/OriginSetup.exe
Perform clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
Clear Origin cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If it will still don't work uninstall Origin manually in a hard way
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
You can uninstall Origin also by using Revo (free version) - it will be clean all traces of Origin from your computer.
If you will use it don't accept the deletion of the "Origin Games" folder - don't select it in the list of folders to be deleted. Other folders and files may be deleted.
Then download full installer of Origin from here
http://download.dm.origin.com/origin/live/OriginSetup.exe
@kreatora Doing the clean boot and manually uninstalling Origin seems to have helped a little. The game will now load the gallery pictures but in order to get it to do so, I have to scroll down a few rows and then scroll back up repeatedly in order for most of the gallery objects to load their pictures. Also, even if the gallery pictures do happen to load up, when I click on one of the items it stays stuck loading or a popup comes up saying that the gallery couldn't find that item. I'm not good at explaining so I took a video of what I'm describing: https://youtu.be/pkxNvCsZT6o?t=10
- @rrsimst turn off your anti-virus brah
- @rrsimst Bump. I’m now having this issue, how were you able to resolve it? Did the clean boot work?
@labluver1 There are two separate current issues. If the Gallery opens but won't load thumbnails, please see this thread:
If the Gallery can't connect at all, please use this this thread:
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