Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Sims 4 Game failed to load

I was playing my game fine about two days ago when my sims couple got divorced. I was moving out the dad, then went back to play, but the game made an error saying that I had to restart. I left the g...
pc
  • crinrict's avatar
    crinrict
    8 years ago

    Let's try a factory reset first.

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

    If that doesn't work and you're still having issues, please zip you're entire saves folder, upload to google drive, onedrive or dropbox and PM me the link

crinrict's avatar
crinrict
Hero+
8 years ago

hi @FUNNYBUNNYEDEE

what error code are you getting ? Could you post a picture ?

To me it sounds like a mod possibly corrupted your game ?


Do you maybe have a backup you could try on an unmodded game ?

  • Anonymous's avatar
    Anonymous
    8 years ago

    I'm getting an error 102, I may have a backup unmodded game...sadly my expertise in computers do not run in that area, so I'll need some assistance. 😞

    • crinrict's avatar
      crinrict
      Hero+
      8 years ago

      Hi @FUNNYBUNNYEDEE

      did you try without any mods installed as well ? Think I read your initial post wrong.

      If not, just move the entire mods folder to the desktop and delete the following file: documents\electronicarts\thesims4\localthumbcache.package (that's a cache file, it will recreate)

      • Anonymous's avatar
        Anonymous
        8 years ago

        Yes @crinrict I did try without mods, but this time I'll delete the cache file. I hadn't done that originally.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,777 PostsLatest Activity: 8 days ago