@SimSeeker I've mentioned this several times, and the OneDrive-related answer is the same: make sure that your Documents directory is NOT in OneDrive. Again, here's how:
As described, confirm in Command Prompt that the Documents directory is located in C:\Users\your username\Documents. Once you've done that, we can try to fix the other issue(s), if they're still present. But this is the first step, and the other troubleshooting may be unnecessary or unhelpful without Documents in the correct location.
Hello,
Sorry for the late reply. I should have done what the link you mentioned ask me to do. I unlinked OneDrive and linked it to another folder. But I didn't do the other stuff that was mentioned. Can I still do what it says in the link (Even though I screwed up)? It messed up, not just the Sims 4 app, but other apps as well. I still can't see the game loading.
I ended up somehow finding the mods, it's just now finding the game when it's loading.
@SimSeeker Please run the Command Prompt command and post the result. We'll go from there.
Hello,
I think that I know what you are referring to. Here is the info from the link that you mentioned. Here's what I got: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
Personal REG_SZ C:\Users\midni\OneDrive\Documents.
However, the EA folder is in that link (I think). But not the game folder. I have both screenshots of those in the attachment.
My main concern at the moment is the disappearing launch screen. I launch it, but I don't see it, but it's still running in Task Manager. It happened to me a few weeks ago, but I found that in the taskbar. I couldn't find this current one in the Taskbar. And the EA app works just fine. I am wondering if I have to uninstall and reinstall the game app in EA? Do I have to buy all the Expansion packs again? i am currently reinstalling some other apps that were also affected. And so far, I can access those.
Update: I just checked on the Gaime. I tried to launch it, but it didn't do anything. I also have the screenshot for that one as well. Is it possible for me to reinstall the EA app? I switched the OneDrive to Desktop. As I am writing this, I am thinking that I should stall one that one until I get a message back from you. I didn't do the other part of the link that you sent me. So, I do that part for the Game that is in the folder that you see in the second screenshot (Where all my mods are)?
@SimSeeker What exactly do you mean that you "switched the OneDrive to Desktop"? Please tell me, and don't do anything else at all except for what I suggest. It's really important that I know the exact state of your system, at least the details I'm asking about, and if you change something, my instructions could be unhelpful or worse.
For now, please create a folder in Downloads called Sims Backups. Inside the Sims 4 user folder, copy the saves folder (right-click it and select Copy), then open Sims Backups and paste (right-click the empty space and select Paste). Do the same with the Tray folder, plus the Mods, Screenshots, and Recorded Videos folders if those contain anything you want to keep.
Next, pause OneDrive syncing for 24 hours: right-click the cloud icon in the lower-right corner of the screen to see the option. Download Revo Uninstaller (the free version is fine) and uninstall Sims 4 and the EA App, following these instructions exactly, except for the part about making a backup, because you've done that already:
Once you've restarted your computer, reinstall the EA App, and create a new folder on the root level of the C drive called Games. (Open a File Explorer window, click This PC in the left panel, and double-click the C drive. Then right-click the empty space and select New > Folder, and label it Games.) Open the EA App, and when you download Sims 4, select C:\Games as the install location.
Do not launch Sims 4 yet. Instead, follow these instructions exactly to get rid of OneDrive, at least for now:
Finally, confirm, through the same Command Prompt command, that your Documents directory is now here:
C:\Users\your username\Documents
with no OneDrive in the file path. If everything goes according to plan, try to launch Sims 4 and let me know whether it runs. Your saves and other data won't be available yet, but that content can be restored later.
If any of this doesn't work as described, stop there and let me know. It's better to address the issue at that point in the process rather than try something else that may make unintended changes. If any step doesn't make sense, stop there and ask for clarification, for the same reason.
Community Manager
