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Kraken4135's avatar
6 years ago

Sims 4 game is stuck with windowed bar

I started having a similar problem after the island living update. It got stuck in a windowed bar display. Impossible to interact with anything in it. Would the same solution work?

1 Reply

  • Hi @Kraken4135 - I moved your post into its own thread so we can troubleshoot your particular problem. 

    I suggest you try to repair your game -

        • Exit TS4 and Origin completely.
        • Save a copy of your Saves folder to your desktop (or somewhere else safe, to use as a backup)
        • Move your Mods folder to the desktop
        • Delete the file localthumbcache.package Default location is C:\[YourUserName]\Documents\Electronic Arts\The Sims 4  Instructions with pictures are here: https://sims4.crinrict.com/eng/2014/09/delete-cache-files/
        • Launch Origin "As Administrator" (Right-click Origin.exe, choose Compatibility tab, Check the box next to "Run this program as administrator")
        • In Origin, right-click The Sims 4 icon and choose "Repair". Origin has to be online for this to complete. Let the repair run until completed, on the game and any addons installed
        • Launch The Sims 4 and check to see if the issue is fixed. (your sims may be naked or bald, depending on the mods or cc that was installed previously)

    If you have mods or cc and the issue is fixed after the repair, then you have one or more outdated mods or cc. This will take a bit of detective work; one at a time, copy your mods back to the mods folder, then open the game and verify everything is working. If you have a lot of mods or cc, use the 50% method. Once you've identified the culprit(s), check with the creators to see if updated versions are available. 

    If you don't have mods or cc, repairing in this manner can fix many small, unexplained glitches anyway. 

    If you still have the problem after the repair, please reply back with a copy of your dxdiag and any error messages you may have. A screenshot of the display could also be helpful. Thanks!

    How to DxDiag

    To post your DxDiag:

    1. Select the 'Choose file' button below the post box

    2. Find the DxDiag file and select it - hit Open

    3. Add text to your post and hit Submit