sims 4 game not updating

@charlieispretty0  What happens when you try to update or repair?  If you get an error, please post a screenshot.

It doesn't say anything.  It just says manage add ons 

@charlieispretty0  Please post a screenshot.  Please also let me know whether you've installed Sims 4 or any content through Steam.

i bought it from ea

Same friend, I've been trying since Wednesday morning to update my game, I've uninstalled and reinstalled both the game and the app, run as admin, cleared cache, everything previous posts said to over 6x and it still is stuck on preparing (not even with a %, just the fast moving loading bar at that). I wanted to get For Rent but I dont think I'm going to get anything else from the EA App at this point if I can't even update/use a game I've paid hundreds for. 

@charlieispretty0  Please clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and uninstall and reinstall the App.

@SamCoon93  Please use this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-update-stuck-on-preparing/m-p/13278083#M265126

Did that already 

@charlieispretty0  Please do a clean uninstall and reinstall of Sims 4 and the EA App, as described here:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

Reinstall Sims 4 through the EA App (not Steam or Epic) if you want the option to repair or update through the App.