sims 4 game won't launch.

I have tried everything, I asked a question yesterday but can't find it anywhere so I'm writing another one, my EA app says "things are taking longer than usual sit tight while we try to solve this problem" it's been like this since last weekend, I didn't know how to get in touch then but I do now so when I search the sims 4 on EA app it comes up however when I click on it it just goes blank! when I click on the sims 4 app it says "loading EA app" then goes blank and does nothing again, I've deleted and installed EA I've restarted my laptop nothing works! if anyone could help it would be greatly appreciated!