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LegendariYoshi's avatar
LegendariYoshi
3 years ago
Solved

Sims 4 Game Won't Load

I have had Sims 4 since before the switch to 64bit. I can only seem to play in 32bit, when I try playing in 64bit it states and error message of [de4ee14f:29f00e76:00000000:4b0d852b] saying the game ...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @LegendariYoshi  The "run in 64-bit" option hasn't been around since some old version of Windows; that guide hasn't been updated in a while, I guess.  I don't know that it's related, but your Razer software is crashing quite a lot.  So you may need to run some updates.

    For the error itself, try moving the game's installed files to a new folder, still with Norton disabled.  Create that new folder from scratch; don't use one that's already present.  Clear Origin's cache:

    https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    Then open your Origin game library, right-click on the Sims 4 icon, select Move Game, and choose the new folder.  Origin will take care of the rest, but it's still a good idea to run a game repair afterwards.  Don't reenable Norton until you've tried to launch the game once.

    If that doesn't help, try the same process except in a new admin Windows account.  Make it a local account, as in, don't sign into Microsoft, and don't sync with any other services you normally use.

    I don't know where you've installed Sims 4 now, but please keep it on or move it to your internal drive, not the external.

LegendariYoshi's avatar
LegendariYoshi
3 years ago

@puzzlezaddict so i deleted OneDrive completely and reset the permissions. Unfortunately still did not work. I'll be honest now that it works on another profile, I'll just play that way if need be. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@LegendariYoshi  We can keep troubleshooting if you want, but it might just be easier to use the new account.  Let me know if you want to keep poking at it; otherwise, at least you can play now.

  • LegendariYoshi's avatar
    LegendariYoshi
    3 years ago

    @puzzlezaddict I don't mind. I am thinking what if I were to factory reset. Cause I wouldn't mind doing that but if you think that would be counterproductive I won't and will just play on the other profile no issues. It's just weird I have no idea why it can play no problem anywhere else but that one profile. I know i have said this a few times but seriously thank you for all the help you have provided. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @LegendariYoshi  A factory reset should solve the problem, sure, but it's a lot less work to actually transfer everything else to your new admin account and delete the original (or just let it sit there).  It can sometimes be difficult to track down the exact issue in one Windows account, especially when it's not obvious or there's no way to check.

  • LegendariYoshi's avatar
    LegendariYoshi
    3 years ago

    @puzzlezaddict understandable, I can try transferring everything, but if that does not work just going to reset. 

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