Sims 4 Get to Work missing

I looked through my history and I know I bought it because I had it before the big update. My very first sim was even a police officer. I started playing in August of 2023. I will call my financial Institution for a ledger on payments done in August of 2023. Idk what that means for my character Emely though I guess she loses her job now. I bought the pack directly through the EA app. It does not show up in my payment history either. I won't be able to rebuy it now. 

I have not had this issue until today. I can't open any of my three saved games without either risking losing some stuff or buying the get to work pack. I was unsure if I had already purchased it, so I looked in the build mode items and I know for a fact I have seen these items before in build mode, so I'm sure I had the pack. I do not have any mods, but have used cc for builds, and do have game packs. How can I fix this? 

Hi LiliB​ 

did you ever have an EA play subscription ? GTW is part of that so if you had that, that might be the reason. GTW is pretty risk free when it comes to removing stuff but I would make a backup of your saves before loading it without the pack.

My Sims 4 Get to Work expansion pack vanished from my EA App library yesterday. It shows as unowned even though I’ve had it for years and was playing it as recently as the day before yesterday. EA help chat said it “expired,” but I have never had EA Play or any subscription, and they confirmed that. This was a permanent purchase made years ago, back when the EA app was still Origin. I remember when I bought it. It was on sale and I was very excited as I had wanted it for a while.

What I’ve tried

Confirmed I’m on the correct EA account
Cleared EA App cache and restarted
Reinstalled Sims 4 and the EA app
Contacted EA Help several times.

Proof

Screenshots of the pack installed and playable since Feb 2025
Save files with Get to Work that will be corrupted if I play them without it
EA App folder still contains EP01 files

Request
Please escalate this to the Entitlements Team. This appears to be the known “missing DLC / expired license” issue that other players have reported on this forum e.g. threads from 2023–2025

Platform 

PC

I am so disappointed and frustrated with EA's "help." me and many other people on here have literally gotten a 40-dollar game expansion stolen from them, and there is nothing we can do. We're just being gaslit into accepting that we must have accidentally had a subscription we never signed up for and didn't notice for years, and then magically, it canceled itself. I am never buying something from EA again because clearly, they can just steal it from you and keep your money, so yeah, you won't see me being conned again.

Hi richfbaby​ 

Did you look over the order history on your EA account to check for purchase history there of Get to Work? 

I had not played Sims 4 since I found out I had lost get to work and it seems that no one seems to know how to fix it.  I have so many saves that requires it and I do not want to ruin the saves because of it. This is so frustrating. I did purchase it back in 2023 I can get a ledger showing the purchases from my bank. It does not show up in my purchase history when I know for a fact I purchased it. This screen shot should be proof enough. 

Went to re-perchance it, and it says its not available.

This thread may help you 
https://forums.ea.com/kb/the-sims-helpers-blog-en/sims-4-missing-contentdlc/12636720

A while back (about a year or so ago) I had purchased the Get to Work Expansion DLC and have multiple playthroughs with this DLC Expansion along with many others on my EA account. I had to uninstall and re-install the EA app and Sims 4.

I had all of my DLC and Expansions that I have purchased in the past on Sims 4 stay downloaded and in the game except for the Get to Work DLC. It is now nonexistent on my Steam account and my EA account. 

I have tried to locate my digital receipts on my Steam and EA account. All of my purchases except for the Get to Work DLC Expansion are listed.

The Get to Work DLC Expansion is nonexistent anywhere or proof I have purchased this DLC except for my playthroughs on my EA account. It shows proof I have indeed owned it before and played with this DLC Expansion. Because of this issue I cannot play most of my existing playthroughs because of content missing from this DLC Expansion now being nonexistent.

I am wondering if there is a way to either,

A. Somehow show proof I have owned the Get to Work DLC on my EA account even though a digital receipt won't pop up anywhere on my Steam or EA account in my purchase history. 

B. Somehow get a refund to the card that was charged for this DLC in the past.

I was mostly hoping if there was a way to avoid having to repurchase the Get to Work DLC Expansion for its quite a bit of money that I don't want to pay for twice since I have owned it already.

I had already sent a report to the "EA Help Page" but have not heard a word back. In the "My Case" section on my account it shows no history of reports I have sent. I would really appreciate an answer as to what my options are with this issue.

Thank you in advance.