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Anonymous's avatar
Anonymous
11 years ago
Solved

Sims 4 greyed out on Origin

Hi All! I downloaded and intalled Sims 4 yesterday via Origin. Racked up a few hours of gameplay yesterday evening, no issues, no bugs and no error messages. All seemed to be working perfectly fine...
pc
blossombcutie18's avatar
blossombcutie18
11 years ago

But, how did you get into the game. Cause if the play button was greyed out dosen't that mean that you couldn't play?

EA_Nils's avatar
EA_Nils
Icon for Community Admin rankCommunity Admin
11 years ago

@blossombcutie18 Hi,

If you interrupted the update process and now cannot select play, try the below: 

First off, please make sure you start Origin with Administrator rights: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Next please right-click the game tile under the "My Games" tab and select "Repair Game".

Are you able to progress now?

If you cannot, please re-start Origin with administrator rights then just right click the game tile and choose uninstall. Next download and install the game once more and report back here.

You will not have to purchase the game again. Your codes are associated with your account so just make sure you do login in to the same one you had initially registered your Sims 4 with.

Hope that clarifies that, let me know how you get on.

Cheers,

Nils

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