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JalapenoHead993's avatar
JalapenoHead993
2 years ago
Solved

Sims 4 has issues with packs

Hi, I don't exactly know where to go, but I just bought the city living pack and both the EA app AND the game have trouble registering all my packs. I already had trouble downloading the city living ...
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi @JalapenoHead993 

    Were all these expansions bought directly through Origin/the EA app? It sounds like you may have purchased them across two different EA accounts- please check your Order History on your account to verify that. If all your expansions aren't showing in your order history, that means they've been bought on different accounts.

    If you find that they were purchased on different accounts, the live support team can take a look into this with you and get everything merged together to one account instead so you can access and play all your expansions together- here on the forums we don't have access to your account details to make these account changes for you. Please reach out to live support by submitting a help request here. If you run into any issues contacting live support there, you can let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @JalapenoHead993 

Were all these expansions bought directly through Origin/the EA app? It sounds like you may have purchased them across two different EA accounts- please check your Order History on your account to verify that. If all your expansions aren't showing in your order history, that means they've been bought on different accounts.

If you find that they were purchased on different accounts, the live support team can take a look into this with you and get everything merged together to one account instead so you can access and play all your expansions together- here on the forums we don't have access to your account details to make these account changes for you. Please reach out to live support by submitting a help request here. If you run into any issues contacting live support there, you can let me know! 

JalapenoHead993's avatar
JalapenoHead993
2 years ago

Hi! Thanks for responding

This is embarassing, but I think I was too freaked out to see that I was logged in on another account this entire time ☹️. But thank you for the response! I have tried submitting a help request a couple days ago and couldn't for some reason, but I'll try again

edit: I forgot to add this, but yes, I bought them on the EA app

edit: I have submitted a help request, so now all that is left is to wait.

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