11 years ago
Sims 4 has stopped working.
SOMEONE HELP ME! I bought the sims 4 two days ago and I installed it yesterday, for the first 2 hours it worked like a dream, it was so smooth and so fast. But suddenly a message popped up that shut ...
Hi Crin, any chance you could take a look at my system info. as I'm getting the same window's error message. Would very much appreciate it.
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System Information
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Time of this report: 9/14/2014, 19:53:46
Machine name: GORBACHUV
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3521
BIOS: A12
Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3978MB RAM
Page File: 3760MB used, 2008MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
Display Devices
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Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05971028&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_10280597&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 365.4 GB
Total Space: 463.2 GB
File System: NTFS
Model: ST500LT012-1DG142
Drive: E:
Free Space: 244.6 GB
Total Space: 476.9 GB
File System: NTFS
Model: Dell USB Portable HDD SCSI Disk Device
Drive: D:
Model: TSSTcorp DVD+-RW SU-208FB
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/22/2013 09:46:35, 164352 bytes
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Do you just have that graphic chip ? That is below minimum specs.
got an update this evening for the graphic's card. This update is available since May for windows 7, 8 & 8.1. Only updated this over an hour ago but I havn't had a crash yet. Given that it is a windows error there maybe some connection. The update definitely changed the resolutions settings. working so far (fingers etc. crossed)
Great to hear.