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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 4 has stopped working

I am trying to launch the game since I've bought it yesterday. I am keep getting this messages: IGOProxy64.exe has stopped working and then right after: Sims 4 has stopped working What can ...
pc
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi @asafs7,

    Thanks for the dxdiag. I can see your system is not completely updated. Indeed, you have Windows 7 installed but not a very important update for it: Service Pack 1. Please, go to Windows Update and install all the available updates.

    After doing that, you will need to install drivers for your graphics card: NVIDIA GeForce 920M. You can download the most recent drivers available from NVIDIA's website here. Just double click on the file you downloaded to install them 😉

    Finally, try to open your game again. Does it work now? 

    -Mai

Anonymous's avatar
Anonymous
9 years ago

Hi, 

Any help? Is still having the same issue

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @asafs7,

Thanks for the dxdiag. I can see your system is not completely updated. Indeed, you have Windows 7 installed but not a very important update for it: Service Pack 1. Please, go to Windows Update and install all the available updates.

After doing that, you will need to install drivers for your graphics card: NVIDIA GeForce 920M. You can download the most recent drivers available from NVIDIA's website here. Just double click on the file you downloaded to install them 😉

Finally, try to open your game again. Does it work now? 

-Mai

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @EA_Mai

    I updated the graphic card. The game still not working.

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      9 years ago

      Hi @asafs7,

      Were you able to update Windows as well? It's important for Origin and the game to work properly 🙂

      -Mai

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