sims 4 household and house missing after update
I hadn't opened origin in a few months so when i started it up a couple days ago it required me to update. After the update a few of my households and all of my houses i had built were missing.
a day later i got an email from office 365 that a large amount of files have been deleted from my laptop. when i checked my online recycle bin i can see that basically all of the cache files from sims 4 have been deleted along with 100's of files with names like "zoneObjects-06c50b0ab7b312f-6.sav" from "scratch" folders. To be clear i did not delete these, so is this normal for an update to do this?
i do have custom content downloaded which from what i've read could also be the issue. I have already tried turning off custom content & re-opening. I also tried moving my sims 4 folder onto my desktop, reopening and then adding my custom content back in. Nothing has worked so far.
any suggestions would be appreciated as i've spent hours building and now have nothing to show for it ☹️