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Sagittarius1227's avatar
Sagittarius1227
3 years ago
Solved

Sims 4 Inoperable On Startup

I recently got a new computer with the Windows 11 operating system*, and I tried to download and play The Sims 4. I could not, for every time I started the game, an image like this one appeared as th...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @Sagittarius1227  Try the newest graphics driver from Intel instead.  It's normally best to use the drivers your laptop manufacturer provides, even if they're a few months old, but in this case, the newer one may address this issue.  You can download the driver here:

    https://www.intel.com/content/www/us/en/products/sku/228342/intel-arc-a370m-graphics/downloads.html

    You'll want the WHQL driver dated January 3, not the newer beta version.  Restart your computer after installing the driver and before trying to play.

    Please also test the game in both fullscreen and windowed modes.  If you can't reach the menu to change the graphics options, you can go into Documents > Electronic Arts > The Sims 4, open options.ini, and set fullscreen to 0 or 1, whichever you're testing.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@Sagittarius1227  Try the newest graphics driver from Intel instead.  It's normally best to use the drivers your laptop manufacturer provides, even if they're a few months old, but in this case, the newer one may address this issue.  You can download the driver here:

https://www.intel.com/content/www/us/en/products/sku/228342/intel-arc-a370m-graphics/downloads.html

You'll want the WHQL driver dated January 3, not the newer beta version.  Restart your computer after installing the driver and before trying to play.

Please also test the game in both fullscreen and windowed modes.  If you can't reach the menu to change the graphics options, you can go into Documents > Electronic Arts > The Sims 4, open options.ini, and set fullscreen to 0 or 1, whichever you're testing.

  • Sagittarius1227's avatar
    Sagittarius1227
    3 years ago

    @puzzlezaddict 

    I tried Fullscreen Mode = 1 with the Intel DG2 driver and the iGPU driver before I downloaded the WHQL Driver, and the graphics actually worked. For whatever reason, they don’t work in Fullscreen Mode = 0.

    With the WHQL Driver, the graphics (and the game) worked in Fullscreen 1 and 0.

    Thank you for your help!

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