If you are on Mac Catalina please check out this thread "The Sims 4 macOS Catalina Troubleshooting" .
Open up your task manager and click "more details"
If you see Sims 4 is open, close it.
This should work.
I have the same problem.But in task manager sims 4 is not open.Do you know what i could do?Thank you.
Hi @Tallulah_44
could you try repairing the game through Origin and deleting your Origin cache files: http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/
where would i find the "task manager"?
Click Start. Type Task Manager.
on your computer hit control alt delete then choose task manager
hi, i have no idea, i run sims on windows 7.
i still havent found a fix.
Also running SiM on Windows 7 SP 1, getting the same error. I uninstalled sim , origin, and ran a service pack update , took origin out of the start up folder ....
** SAME ERROR this has to be a bug in the game, where are the EA people to fix this!!!!!!!!!!!!
If you're getting this error Sims 4 is already running - ed35e0ea:29f00e76:00000000:18a1dd51
Please post about it in the Sims Mac Board -
https://answers.ea.com/t5/The-Sims-Mac/bd-p/The-Sims-Mac
Some technical issues need to be handled differently because they both are running different operating systems. Mac computer don't have Task Manager, but they probably have something similar.
how do you open task manager
we have already tries this multiple times and the sims 4 does not appear to be running on task manager we even tries uninstalling orgin and the sims but that didn't work either please help
Feb 9 2019. Brand new purchase & first time install of Origin and The Sims4. Windows 10
The common theme in this topic is that Windows is denying the game to run. It seems the problem is Windows Permissions.
The error message says that the game is already running, that is false, the problem is the game is missing permission to run. After experience with Sims2 + Sims3, this is EXACTLY the kind of mistake Electronic Arts has made before.
Every person may experience a slightly different solution than this. Because the problem is permissions, everyone's security settings maybe different. Here is the solution that worked for me:
1 Windows Security Centre
2 goto "allow an app through Controlled folder access"
- from Security Centre, open Virus & Threat Protection, open Ransomware Protection, click Allow An App.
- or from the search bar you can type "allowed apps" and it should get you there.
3 click the + sign to Add An Allowed App
4 navigate to your file folder with "Origin.exe" and add that. (IE: C:\Games\Origin\)
4 navigate to your file folder with "TS4_x64.exe" and add that. (IE: C:\Games\Origin\The Sims 4\Game\Bin\)
5 close the Origin lancher app, including from TaskManager, to make sure its not still in the background.
6 Run: TS4_x64.exe (or however you normally run the game)
Hope this helps someone.
Even if your steps are different on your computer, the idea is Windows Security is the problem.
Good Luck
@Sophia44063 @hgoudie34791 Are you having this same error message? Are you running The Sims 4 on Windows or MacOS?
Community ManagerIf you are on Mac Catalina please check out this thread "The Sims 4 macOS Catalina Troubleshooting" .
Community Manager
