If you are on Mac Catalina please check out this thread "The Sims 4 macOS Catalina Troubleshooting" .
Hi Sally Bear and thank you VERY much for the dialogue. My 12 year old started this thread and then i jumped in as a former IT guy in a different life. Like you, my instinct was the OS so i tried the Service Pack updates on Windows 7 ultimate, after i completely removed and reinstalled origin and Sim. the only account on this PC is administrator so the permissions error must be embedded somewhere in the code as it interfaces with the OS? Anyhow, this ridiculous error has gotten my attention and i intend to try a few more things because as you noted, ts4 is not running in task manager, until we attempt to start the SIM 4 and the accompanying error message.
Q: If it is a permission error, why did it crop up after 2 months? Maybe as additional items are downloaded?
just had a thought, try fresh re install without add ons to test this theory
JTS
Could try the solution:
https://sims4.crinrict.com/en/2015/08/game-already-running/
Thank you it is a good idea, but the solution presented is for Windows 10 and we are running windows 7. I know it is NTFS file system on Windows 7 but not sure if same permissions issue might be occurring and where does windows 7 put the Electronic Arts\documents subdirectyory
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