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@beachfossels You can find the install location through your EA App game library. Click Sims 4, then Manage > View properties, and you'll see the file path there:
- ReneHollyDesign12 years agoSeasoned Ace
You have all the files in C program files that holds all the game packs you downloaded. The one in documents is your personal game files for builds, sims and other items.
It sounds like you could clear out a few files. If you open Documents and check your Cashe file. It maybe very full then. It keeps a copy of items you saw and is of no use to you. So open the cashe file, click first item you see and scroll down to bottom of images and shift click the last image. This should highlight all of them and then you can delete them. I have had well over 1000 images in there sometimes. If you didn't know about this you probably have even more. This could free up some space!
If you have uploaded all your builds and sims and whatever else you may have created to the galley, you could delete the contents of the tray file also. If you have saved pictures to your library others have created, be careful not to delete them too. This could free up some more space.
If you have exception files in the documents folder they are of no use to you either. You get them for the gameplay not working right which happens way too often. I empty the cashe daily and exception files after I quit.
You can also try the suggestions for C program files.
- beachfossels2 years agoNew Scout@ReneHollyDesign1 yes all those files were already deleted but the 10 gb is still missing
- ReneHollyDesign12 years agoSeasoned Ace
Then I can only suggest if you have any other games downloaded you don't use that you remove them for more space. Other wise it would be a good idea to update C drive to a larger size. Happy Saturday too ♥
- puzzlezaddict2 years agoHero+
@beachfossels One of the problems with installing a game into Documents is that Windows may try to back up the data to OneDrive. Hopefully you haven't installed Sims 4 into Documents > Electronic Arts, because that would cause even more problems.
At any rate, please uninstall Sims 4 with Revo Uninstaller, as described here:
Make sure you rename the Sims 4 folder in Documents > Electronic Arts to something that doesn't include "Sims 4" in its name. If you did install the game into Documents > Electronic Arts, don't rename this folder; instead, grab the saves and Tray folders and put them somewhere else, then proceed with the uninstall process. The idea here is to preserve your saves and Tray files so Revo doesn't delete them.
Before reinstalling Sims 4, make sure you have 64 GB free storage, or close enough. If you're still missing that 10 GB, don't reinstall yet, just let me know.
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