sims 4 keeps crashing
for the last week, every day, I try to play the sims 4 and about 10mins in it crashes. I have tried taking out cc and mods, still crashes; tried making a new folder for the game, still crashes; tried...
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sry to bother, but i am having the same problem less then a min into gameplay the game crashes, ive tried everything recomended, everything from making a new folder, leaving out the mods and cc, redownloading the game and the ea app itself, i tried unintsalling the ndvida driver, did the whole pc cleaner thing, ive tried so many diffrent things and am now at a lost as what to do. here isd my dxdiag, any help you could offer i would be so grateful.
@ChAoTiCxDrEaMeRz The Sims 4 crashes in your dxdiag are pretty generic: they could be caused by anything from bad mods or custom content to a software conflict to a hardware issue. (I'm not saying that a hardware issue is likely, only that that's how nonspecific these errors are.) Since you've already tried so many things, I'd suggest playing in a new admin Windows account, just to rule out issues related to your current account. Make it local, as in, don't link it to your Microsoft account. You'll be able to (try to) play Sims 4 without reinstalling anything.
If that doesn't help, try a clean boot to rule out a software conflict:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If that doesn't help either, please uninstall Sims 4 and the EA App with Revo Uninstaller (the free version is fine). Restart your computer, reinstall the App, and create a new folder on your D drive, which is currently empty, into which you'll install Sims 4. I realize your D drive is significantly slower than C, but this is a useful test. Please continue to use the new admin Windows account for now.
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