Sims 4 keeps freezing during play
I need some serious help. My Sims 4 keeps freezing while I'm playing. I tried deleting all my mods and then instilling them again to my game. Then, i restarted my computer over a million times. I don...
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@britneyalea Is is possible you have this issue?
If so, please try one of the workarounds described in that post.
If that's not your issue, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@Kayla999 Since you've started a new save, it sounds like the above isn't your issue, so I'd like to see a dxdiag from your computer as well.
Hi again, I managed to do it so I have attached my DxDiag. Thanks for your help so far.
@Kayla999 The dxdiag crashed while running (not anything you did, don't worry) and is missing much of the relevant information. So please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart the computer and run another dxdiag. I don't want to make any other suggestions until I know what kind of computer and hardware you have, which will hopefully be included in the new dxdiag.
Hiya. This is the message I received from PowerShell:
Windows Resource Protection did not find any integrity violations.
PS C: \WINDOWS\system32>I'm just about to restart my laptop and do another dxdiag and I will post it to you on here.
Many thanks.
Here is another dxdiag, I hope it didn't crash this time.
@Kayla999 Unfortunately, the dxdiag did crash, and it's missing exactly the same information as before. When you run the dxdiag, what do you see on the initial page that pops up? Does it have information like time and date, machine name, Windows build, etc., or is it blank other than the categories? That's the info I'm most curious about.
If it is still blank, hit Windows key-i, select System > About, copy the info under Device Specifications, and paste it here. Please delete the product and device IDs; I'm just interested in the rest.
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