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Nikki942's avatar
9 years ago

Sims 4 keeps getting hung up/not responding

I don't know if it's the new update, but my game has never done this. About every 2 minutes (sometimes less!) it would freeze and then not respond for 10-15 seconds. I've tried updating (to see if maybe I missed an update, which I didn't.), repairing, changing from 64 bit to 32 bit, setting the graphics on low and turning on laptop mode (usually have graphics on medium with laptop mode turned off), clearing the Sims' inventories in my active household and selling everything in the household inventory, and taking out ALL cc/mods and nothing. I have no clue what to do anymore.

17 Replies

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    Hi @Nikki942

    do you have any lastcrash.txt files ? You can find those here: documents\electronicarts\thesims4\

    Please attach if you do.

  • I'm assuming post it here?

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: TS4.exe
    Application Version: 1.31.37.1020
    Application Timestamp: 5928d0fb
    Hang Signature: 9610
    Hang Type: 0
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Hang Signature 1: 9610874cc77455424e234220dc05dc31
    Additional Hang Signature 2: 131e
    Additional Hang Signature 3: 131ee73926b60f98f5a268a1b1e11e54
    Additional Hang Signature 4: 9610
    Additional Hang Signature 5: 9610874cc77455424e234220dc05dc31
    Additional Hang Signature 6: 131e
    Additional Hang Signature 7: 131ee73926b60f98f5a268a1b1e11e54

  • Did a clean boot and I think that fixed it! Only time it froze was for about 3 seconds in a 1 sim household, tried a household with more than 8 sims (due to my mods) and it hasn't frozen or not respond! I'll have to put my mods back in so I may or may not be back here, but if I don't come back: Thank you so much for the help!

  • crinrict's avatar
    crinrict
    Hero+
    9 years ago

    A clean boot is to find out if a background program is interfering, you should not constantly start your computer in that mode.

    If it's better with that, see what programs you have running on the background and turn them off one by one. Maybe you have too many running.

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