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mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

Sims 4 Kits showing in library but unable to download or repurchase

This has been an ongoing problem, and so far EA Help has been unable to help me.  I purchased two Sims 4 kits, Bathroom Clutter and Simtimates Collection Kit many months ago, however, Paypal charg...
pc
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago
Hi @mysticjewelz74,

I haven't received any updates on this issue as of yet, the EA app team is currently looking into why this issue has occurred.
mysticjewelz74's avatar
mysticjewelz74
New Rookie
3 years ago

@EA_Cade hopefully they can find a soloution to the problem soon

  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    Hi @EA_Cade just checking in to see if there is any progress in finding a solution?

  • mysticjewelz74's avatar
    mysticjewelz74
    New Rookie
    3 years ago

    Hi @EA_Cade I was wondering if this is still being looked into please, as I have not heard anything for several weeks

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