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stab_crab's avatar
stab_crab
5 years ago

Sims 4 launches but stops responding at the main menu

Hello, recently i have come into an issue with The Sims 4, where i can launch the game, and it will go through the loading screen extremely slowly, but once i hit the main menu it stops responding, I...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @stab_crab  Your dxdiag crashed multiple times when running and is missing most of the critical information, which points to a system issue.  It might not be a big deal, but it's difficult to say without a complete dxdiag.  Please start by running a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer and run another dxdiag; hopefully this one will have all the relevant info.

    • stab_crab's avatar
      stab_crab
      5 years ago

      It gets to Image Version: 10.0.19042.1052 and then does nothing.

      • stab_crab's avatar
        stab_crab
        5 years ago

        Oh nevermind, its working

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @stab_crab  Your dxdiag now lists a couple of crashes of your graphics driver, and those could cause the Sims 4 problem.  Since your driver is over a year old, you can simply install the newest one from Intel:

        https://downloadcenter.intel.com/download/30381/Intel-Graphics-Windows-10-DCH-Drivers

        Run the driver as an admin: right-click on the download and select "Run as administrator."  I believe you should have the option to do a clean install, especially if you select the custom route or opt to change the default settings; this is a good idea, but don't worry too much if you can't find the option.  Restart your computer after the driver is installed.

        If the game still doesn't work, please let me know what antivirus you use.

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