Sorry it took me so long, heres the dxdiag, and heres the first 41 lines of the config file
=== Application info ===
Name: Sims4
Version: 1.76.81.1020
Build: Release 64 Bit
=== Rating info ===
GPU: 3 GPU Memory: 4 CPU: 4 RAM: 4 CPU Speed: 3600 Threading: 3
Adjusted CPU: 5200 RAM: 8059 Adjusted RAM: 7547 Cores: 4
=== Machine info ===
OS version: Windows 10 10.0.19043
OS prod type:
OS major ver: 10
OS minor ver: 0
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i3-8100 CPU @ 3.60GHz
Family: 6
Model: 14
Cores: 4
HT: 0
x64: 1
Memory: 8059MB
Free memory: 1150MB
VA space: 134217728MB
User: (Removing this)
Computer: BEANS
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics 630
Name (database): Intel (R) UHD 630 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 3e91, Board: 36eb17aa, Chipset: 0000
Driver: igdumdim64.dll, Version: 27.20.100.9316, GUID: D7B78E66-7DD1-11CF-7E50-8F16BBC2D635
Driver version: 9316
Monitor: \\.\DISPLAY1
Texture memory: 1007MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
@stab_crab I see the dxdiag and config, and everything looks normal. Out of curiosity, can you now make a new admin now? The reason I ask is because you've updated to a newer Windows build, and that might have fixed the issue that prevented you from creating a new account before. It's worth trying to play in a new account as a test, if you can in fact make one.
If you can't, or if it doesn't help, try playing in a clean boot:
Still cant make an admin account, clean boot completely removed me from internet, so i couldnt log into origin to get into it
@stab_crab Did you boot into safe mode instead of a clean boot? Safe mode doesn't include an internet connection by default, but a clean boot does.
At this point though, this might be a system issue that requires a more pointed intervention. Given that you can't make a new admin account, I think it would be worth doing a repair install even if you didn't have any Sims 4 issues. The repair install is a reinstall of Windows without wiping the system: you can keep your apps and personal data, but you get a clean copy of Windows itself. Here's a guide:
https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
If you get to step 13 and are NOT asked whether you want to keep your data, back out and try again.
Once Windows is reinstalled and you've restarted your computer, try playing again, still with a clean user folder, and let me know how it goes. Please also let me know whether you can now make a new admin account.
100% put it into a clean boot, not a safemode ill try to do that
Didn't work, completely unchanged and still cant make an admin account. At this point im just hoping i dont have to get a new computer
@stab_crab I think the repair install is definitely worth trying. It's not a system reset or anything, just a forced refresh of Windows itself.
Tried it, didn't fix it, spent about 12 hours getting it setup because of an android emulator on my pc and it didnt fix it
@stab_crab To be honest, I'm running out of ideas here. With a fresh Windows install, I'd test again in a clean boot, and I'd also try making a new admin account. But beyond that, I really don't know what's going on, and I don't think I can tell from here either.
If there's a computer shop near you, it would probably have the diagnostic tools to monitor in real time, and that might shed some light on the issue.
I can't make an admin account, i've just given up for now, thanks for all your help though
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