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@SimmerGeorge To manually update to 1909, open Edge (yes, specifically Edge) and go here:
https://www.microsoft.com/en-us/software-download/windows10
You'll see a button right at the top to update to the November build, which is 1909.
For the hardware monitoring, download hwinfo (for free) from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to—just choose the portable version, unzip it, and launch it from Downloads or wherever you want. If you do want to install, be sure to click the green button, not the orange one.
Restart your computer, open hwinfo, choose "sensors only," click the icon that's a sheet of paper with a + sign to start logging, and save the log file to your desktop. Wait five minutes, then launch Origin and Sims 4, nothing else. Play for at least 20 minutes, quit, and click the same icon to end logging.
Upload the log file to a third-party filehosting site and link it here. Please leave it in .csv format, or else my log reader may not be able to open it. (If you use OneDrive, zip it instead.) I'll take a look and see if there's anything obvious.
Please also let me know what power supply you have. If you're not sure, you can just look at it. List all its stats, e.g. Corsair 750W 80+ Gold.
Hope the link works for u: https://drive.google.com/file/d/1AMNJmnx3LHXUHau2c4LnPSzfgfVb4y6N/view?usp=sharing
- puzzlezaddict6 years agoHero+
@SimmerGeorge The link worked great, thanks. I looked at the log, and there aren't any clear-cut reasons why your GPU wouldn't be performing better: all the system temperatures are fine, and the GPU core load averaged just under 50% while you were playing. From the data, I do think it's possible your system is throttling the CPU somewhat, and a CPU bottleneck would explain why your computer's overall performance would be less than ideal.
However, this is the kind of thing where I should ask for a second opinion before recommending anything. I'll get back to you soon, or someone else will.
- SimmerGeorge6 years agoSeasoned Ace@puzzlezaddict Thank you soooo much for being unbelievably helpful. You're awesome.
If nobody else happens to be able to recommend anything I'll just accept your reply as a solution. I'll leave it open for now. - puzzlezaddict6 years agoHero+
@SimmerGeorge Oh no, please don't think you need to accept my post as the solution. Definitely wait until this is fixed, or at the very least, there's a definitive explanation rather than maybe the AMD control software is throttling your CPU. There may be a way to address that issue, but I'm not going to recommend anything like the fixes I've read about without checking with someone who knows more than I do.
- puzzlezaddict6 years agoHero+
@SimmerGeorge I got that second opinion, and he had some thoughts. Please try playing in a clean boot, with any antivirus/firewall disabled. Please also make sure that there are no other apps or services running in the background: some, like MSI Afterburner and RivaTuner Statistics Server, or a certain lighting service, don't get disabled in a clean boot. But you should be able to see them running in the Task Manager.
https://www.windowscentral.com/how-clean-boot-windows-10
It's also a good idea to update the BIOS for your motherboard. According to the model number in your dxdiag, this is the correct board:
https://www.msi.com/Motherboard/support/B450M-PRO-M2
But please double-check to make sure you do in fact have a B450M Pro-M2, and not some slight variation on the name. Although MSI should prevent you from installing a BIOS meant for a different board, it could brick your system if you managed to do it anyway. Instructions for flashing a BIOS are on the download page.
- SimmerGeorge6 years agoSeasoned Ace
@puzzlezaddictSo quick reply here. It's been a while and since you told me it could have something to do with the power supply I actually removed a kind of "electricity" protector I had my PC plugged in instead of the actual socket. I used it because we have a lot of power outages here and I was worried the were gonna burn my PC out so I plugged it in this power limiter to avoid that.
I removed it and plugged the PC in the normal socket. My FPS has increased by a good 10 more frames per second.
Bigger worlds (San Myshuno, Windenburg) still give my PC a harder time on ultra settings but I heard some places were not optimised well. Though I really believe is shouldn't be getting less than 40 fps anywhere with my card but maybe I'm wrong.
Now to your reply. I can not thank you enough for this. I have not yet done what you suggested but I had no idea how to update my bios and it is from 2019. I really wanted to know how so thanks for that. Do you think I can just download MSI Live Update to scan my PC for the right BIOS or does that cause issues?
I will try your suggestions if there is further improvement great. If not, I have already solved the problem partially by removing that electricity limiter. I will let you know if there are more improvements. I'll be careful with the bios don't worry I usually triple check everything.
You deserve a medal thank you!
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