Hey @M5e4l6a2n8i6n.
When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that account-related issues aren't something we can help with here on Answers HQ.
For more information on how to create a case with them check out the EA Help website. You could also speak with them over Facebook or Twitter as well if you prefer.
Since this is a pretty old thread that wasn't updated for some time I've gone ahead and locked it. If you need some help with a similar issue please create a new thread and we'll take a look.
/Kent