Sims 4 not launching
Tried EA instant chat, they gave me some suggestions; Thanks for contacting EA help. This is a followup email regarding the recent conversation about your issue and what you've suggested. It was ...
Forum Discussion
@TheDuke2023 @kaylouise182 and @amber_leigh_d There have been recent problems with Origin that are not Sims 4-related. So can you each clarify a few things about this issue? First, does Origin itself open normally or not? What operating system do you have (Windows or macOS), and which version? (For Mac users, click on the Apple icon in the upper left corner of your screen and select About This Mac.) Do you get any error messages? If so, a screenshot would be very helpful.
For anyone who can open Origin normally but not Sims 4, please run a dxdiag (Windows) or list your specs (Mac). You can attach either one directly to a post. Instructions for each are here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
If Origin doesn't open or fails to connect in Windows, please try letting your computer sync with internet time. Even if its clock is off by a couple of minutes, that could mess with Origin.
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