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AbC1428a8036907's avatar
3 years ago
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Sims 4 not loading saves after disabling onedrive

Hey just started playing Sims 4 the beginning of this year so this might be an easy question. I'm really having trouble figuring out onedrive. I backuped my sims 4 folder on both my desktop and an external hard drive. About three weeks ago I started getting notifications on onedrive that it's full and I would need more space. I contacted Microsoft and was told I could save my game somewhere else other than onedrive but I would have to disable it. After I disabled onedrive I had even more files unsynced and could not play the game efficiently. I enabled one drive and now my game starts as a new game only. None of my saves are being recognized by Origin in the game. I literally see my saves as slots but they are not loading. Off topic do people normally pay extra to play using onedrive? I have a gaming laptop that has space on both C and D drives and also an external hard drive. How do people normally play this game without running out of space?

  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @AbC1428a8036907  You move the saves to the folder the game says it's reading, so the same one you posted:

    C:\Users\murp4\Documents\Electronic Arts\The Sims4\saves

    It should be fine to just click Documents in the left panel of a File Explorer window now that you've addressed the OneDrive issue.  But you can always double-check the full file path by right-clicking on a folder and selecting Properties > General.

7 Replies

  • @AbC1428a8036907  Please load Sims 4 and find the full file path to the folder the game is reading, as described here:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    List it for me here.  You can write [username] instead of your actual username, if you prefer, but please leave the rest of the file path intact, and let me know if the username you see is NOT the one you use to sign into Windows.

    Please also list the full file path to your Documents directory.  Open a File Explorer window, right-click on Documents in the left panel, select Properties > Location, and you'll see the file path.

    As for how other people manage OneDrive, many of us shut it down as soon as we installed Windows, or we didn't sign in with a Microsoft account at all, which gives OneDrive nothing to link to in the first place.  Other people do pay for extra storage, and some have little enough in their Documents folders that OneDrive can sync everything without running out of space.  But the real solution is to keep OneDrive from automatically syncing your data, especially when your computer has enough space to store everything.  Microsoft doesn't do this by default for its own reasons, and I would guess the main reason is it wants people to get used to storing data online and paying for that privilege.  But if you don't have to, you shouldn't be guided to that option by these default settings.

  • The file path reads C:\Users\murp4\Documents\Electronic Arts\The Sims4\saves\Slot_0000002.save and the path under game options C:\Users\murp4\Documents\Electronic Arts\The Sims4. It's not the same name and that's what is strange. My login username for my computer is actually sync to my miscrosoft account's email and I checked under my computer settings. I didn't notice because they are similiar but not exactly the same.The full path to my documents directory is C:\Users\murp4\Documents. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @AbC1428a8036907  Okay, the game is using the correct folder, and Windows isn't trying to point Documents to OneDrive anymore.  So all that remains is for you to find your older saves and move them to the correct folder.  I'm not totally clear on where those are, but you said in your first post that you do see the saves, it's just that the game isn't reading them, so hopefully they're still where you left them.

  • Okay the saves are in the first attachment in the post. Where do I move these to?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @AbC1428a8036907  You move the saves to the folder the game says it's reading, so the same one you posted:

    C:\Users\murp4\Documents\Electronic Arts\The Sims4\saves

    It should be fine to just click Documents in the left panel of a File Explorer window now that you've addressed the OneDrive issue.  But you can always double-check the full file path by right-clicking on a folder and selecting Properties > General.

  • Omg thank you sooooo much !!! It actually worked!!! Next step get rid of the red X's !!!I was so close to crying that I lost my savess you're the best!!! I need a hero I'm holding out for a hero till the end of the nighttttttt. I can't wait tomorrow after work I can finally play the sims again!!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @AbC1428a8036907  I'm so glad to hear your saves are back and working.  Please make backups though, now and frequently in the future; you never know when a problem with Sims 4 or your computer will mess things up again.  It's often easier, not to mention much less stressful, to just restore a recent backup.

    The red Xs are usually related to an antivirus blocking the user folder.  You can find troubleshooting suggestions here:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695

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