Forum Discussion

7091709132424's avatar
3 years ago
Solved

Sims 4 not opening.

When I open the Sims 4 game it says the following: "something went wrong with downloading your game. Please reinstall.'' So I reinstalled, and it keeps saying the same. What can I do??
  • puzzlezaddict's avatar
    3 years ago

    @7091709132424  Please do a clean uninstall and reinstall of Sims 4:

    • Put aside your Sims 4 folder in Documents\Electronic Arts, if you have one, and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    I would suggest uninstalling and reinstalling the EA App with Revo as well.  I don't have instructions for it, but it should be straightforward.

    Reinstall the EA App, and before installing Sims 4, disable your antivirus if you use one.  Create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but C:\Program Files\Games is not.  When you install Sims 4, select this folder as the destination.  You can install only the base game, to save time, if you want.