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northernsu77's avatar
northernsu77
8 years ago

Sims 4 Not Responding.

When I load up my game, once it gets to the spinning plumbob it doesn't show up.  It's just a white screen then after a few seconds it says " The Sims 4 is not responding ". I have no CC in my game a...
pc
CMeki's avatar
CMeki
Hero (Retired)
8 years ago

@northernsu77

If that does not help you. Have the game ever worked on this computer? Have you played any other similar games on it?

northernsu77's avatar
northernsu77
8 years ago

It doesn't seem to work, once it has finished extracting it says " This operating system is not supported ". And yes this game has worked before.

    • northernsu77's avatar
      northernsu77
      8 years ago

      Thanks, I'll try the auto detect. And my Sims 4 stopped working around 4 days ago, my game updated long before that. I haven't changed any files on my computer.

      • CMeki's avatar
        CMeki
        Hero (Retired)
        8 years ago

        @northernsu77okay.
         
        Then maybe you should try

        Try resetting your files to factory settings.

        • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
        • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
        • Start the game, make a new save, and see if the error is gone. 
          (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

            • If yes, continue
            • If no, post a reply telling us the error is still there
        • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
          • Options.ini - your game settings
          • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
          • Screenshots
          • Custom music - if you have any
          • Tray - your library objects; like lots, rooms and sims
          • Mods - your mods and cc, might cause problems when putting back

        If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

        Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

        Good Luck! 🙂



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