I purchased Sims 4 Premium Edition 9/9/14 and installed and started playing it right away. I logged 52 hrs of gameplay, and all of a sudden it freezes/ not responds at start up. I tried uninstalling the game, origin, updated graphics drivers. I confirmed my computer meets and exceeds the requirments to play the game. Everything I tried has not worked. I am getting real upset, I payed good money for this game and its not working. Can you please help.
Did you change anything on your computer ?
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
I did not change or add anything on my computer.
System Information
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Time of this report: 9/21/2014, 20:21:50
Machine name:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M17xR3
BIOS: InsydeH2O Version 1.0 A08
Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4044MB RAM
Page File: 3000MB used, 5085MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
And your graphics card ? Disc space ?
Did you change anything ? Update Nvidia drivers ? Install new software ?
I'm in the exact same boat as you.
Game worked fine for several days, now it stops working at launch. I've reinstalled the game, reinstalled orgin, updated drivers, disabled antivirus, launched it from the desktop... basically tried every single suggestion I've found (and I've done a LOT of searching).
It still doesn't work.
I'm growing increasingly frustrated and wish I hadn't wasted my money on this.
