Forum Discussion

Anonymous

8 years ago

Solved

sims 4 not working after december 2017 update

HELP my sims 4 game is coming up on my screen but it only shows a white page and plays the music and it's been like that for over an hour. i have a pc on windows 10 currently and i just installed the cats and dogs pack. can someone tell me how to fix this

CMeki
8 years ago
@embuly @emilyrenae71093
Hi, are you using any mods in your game? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.
If not, please post a DxDiag::
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

3 Replies

Anonymous
8 years ago
Mine is doing this too. I even uninstalled and reinstalled and it still won’t work.
Anonymous
8 years ago
ugh this is annoying
CMeki
Hero (Retired)
8 years ago
@embuly @emilyrenae71093
Hi, are you using any mods in your game? Try to remove them and see if the game works better.
For example, move the mods folder from C:\Users\Username\Documents\Electronic Arts\The Sims 4 to your Desktop and start the game.
If not, please post a DxDiag::
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/