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Cocoacidtree's avatar
Cocoacidtree
2 years ago

[Sims 4] Nothing happen when I clicked download

The game was running perfectly when I launched it through Origin a few months ago. I uninstalled the game later because I was not playing it much. Now that I want to play it again, I tried to downloa...
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Cocoacidtree 

Do you own and play The Sims through Steam as well? 

  • Cocoacidtree's avatar
    Cocoacidtree
    2 years ago

    No, I never play Sims 4 through steam.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Cocoacidtree 

      Could you please clear the cache for the EA app with these steps and let me know if you can download The Sims now please? 

      • Cocoacidtree's avatar
        Cocoacidtree
        2 years ago

        I reinstalled the EA app, and now it works. Thank you!

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