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Cocoacidtree's avatar
Cocoacidtree
1 year ago

[Sims 4] Nothing happen when I clicked download

The game was running perfectly when I launched it through Origin a few months ago. I uninstalled the game later because I was not playing it much. Now that I want to play it again, I tried to downloa...
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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
1 year ago

Hi @Cocoacidtree 

Do you own and play The Sims through Steam as well? 

Cocoacidtree's avatar
Cocoacidtree
1 year ago

No, I never play Sims 4 through steam.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Cocoacidtree 

    Could you please clear the cache for the EA app with these steps and let me know if you can download The Sims now please? 

    • Cocoacidtree's avatar
      Cocoacidtree
      1 year ago

      I reinstalled the EA app, and now it works. Thank you!

      • EA_Solaire's avatar
        EA_Solaire
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @Cocoacidtree 

        Thanks for keeping me updated on this- glad to hear it's working for you now!

        If you run across any other issues, don't hesitate to reach out again 🙂 

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