Forum Discussion

joxters's avatar
joxters
3 years ago

Sims 4 Packs not installing — “haywire”

Hello! I switched from laptop to a PC. I downloaded the EA app, and while I’m able to download base game Sims 4, any time I try to install any of the expansions I get a “something went haywire” noti...
pc
Ryeewhiskee's avatar
Ryeewhiskee
Seasoned Novice
3 years ago

Talk about frustrated...Same problem sort of.  All my packs are installed but none of the content is in game for 6 extra packs.  Furthermore I own the digital deluxe edition of the sims 4 and ever since I paid for EA Play all I am loading is the EA Play version...this has been going on for at least a month now...Any help would be appreciated 

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@ryeewhiskee  Which packs' content is missing?  And what game version are you running?  Please load the game to the Main Menu, where you can choose to load a save or start a new one, and look in the lower-right area, or along the bottom of the screen.  Please list the entire version number, i.e. 1.xx.xxx.xxxx.

  • Ryeewhiskee's avatar
    Ryeewhiskee
    Seasoned Novice
    3 years ago

    @puzzlezaddictI am not at my computer right now but once I get home I will list the packs and look for the version number.

    All I do know is that I am not playing the digital deluxe but rather the ea play version which I think is a lessor version...thanks for answering

  • Ryeewhiskee's avatar
    Ryeewhiskee
    Seasoned Novice
    3 years ago
    @puzzlezaddict Version # 1.93.129.1030

    The missing packs are as follows...Seasons, Realm of magic, Spooky, Werewolves, and Get to work...of course I own the digital deluxe but like I said since I bought EA Play it seems like I am playing the EA play version...there are items missing as well.

    Thank you for taking the time to reply!

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Hello @ryeewhiskee,

      From your game library in the EA App, if you click The Sims 4 game tile and select the three dots at the upper right of the game tile and select Manage Add-Ons, does all your DLC show as installed there, or does the missing DLC need to be downloaded? 

      • Ryeewhiskee's avatar
        Ryeewhiskee
        Seasoned Novice
        3 years ago

        @EA_SolaireFirst off on the EA app I do not have 3 dots in the upper right...I can however get to manage add ons and yes it says that everything is installed.

        The content is just not showing in game. My ghoulish guitar is no where to be found...I can only make a mermaid from the occult button...I can not make a wizard or a werewolf.

        There is no rain. I am not on the digital deluxe version.

        I have talked to online chat, through emails. and to CS on the phone so many times now and all I get is blah blah blah.

        I have repaired the game at least 10 times and all I get on the play page is restart to use.

        This has been going on for at least 3 weeks now and I was playing the digital deluxe version until I paid for EA Play so now I am playing the EA version...I am beyond frustrated.

        Any help you can offer would be appreciated...thank you

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,452 PostsLatest Activity: 13 hours ago