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BackupQueen's avatar
BackupQueen
2 years ago

Sims 4 Pie Menu Lag

I'm having severe issues with delays between clicking on a sim, computer, fridge, etc and the relevant menu opening. I have tried a clean boot, deleting my ElectronicArts/TheSims4 folder, I have remo...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@BackupQueen  Please disable your virtual desktop software, at least while playing Sims 4.  You don't need to uninstall it; just make sure it's not running in the Task Manager.

If that doesn't help, please uninstall Razer's Game Manager Service, which is crashing.  Reinstalling it may fix the issue, but please do test with it uninstalled first.

Please continue to test in a new save, with no mods or custom content, until this issue is resolved.

BackupQueen's avatar
BackupQueen
2 years ago

Thank you so much for responding!

I tried both your suggestions and I noticed a small improvement, but still severe delay on complicated objects like the fridge cooking menu and the computer. Do you have any other suggestions I could try?

Thank you so much!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @BackupQueen  Try disabling Sims 4's Online Social Features and auto-reconnect settings, both under Options > Game Options > Other.  The users this has helped have had a different performance issue than you do, but it's a simple test so worth trying anyway.

    If that doesn't help, try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this doesn't help, repeat the process, except take your computer offline before launching Sims 4.  You can sign into the EA App and then put it in offline mode.

    The idea here is not to play like this going forward but to find out if some other software is causing the issues.  Let me know how it goes.

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