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Sayuniqz's avatar
3 years ago
Solved

Sims 4 purchased on steam - wants product key

.... but I can't find the product key. I find the product key of sims 3 very well, but not of Sims 4. Game unplayable :/

  • @Sayuniqz  When you're asked for a product key, that typically means that you've signed into the wrong Origin account, as in, not the one linked to the Steam account that owns Sims 4.  Please verify that you're using the correct account.  One way to do that is to sign into any EA site (for example, ea.com would work) with your Steam credentials.  On the login page, click the Steam logo and enter the email address and password tied to your Steam account, then see which Origin account loads.

3 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @Sayuniqz   The EA app version of Sims 4 base  game iis going to become free (on 10/18 I think). To use your Steam version you have to link the Origin and Steam version to Origin. But the Origin  program is being replaced by the EA app soon. As the Steam version and the EA version install different you will have to uninstall the Steam version and install the EA app version. At this time I don't think there's a way for Steam to link link the EA app. EA just announced  the EA app is out of beta and available to everyone. Functions in Origin are redirecting to the new EA app.

  • @Sayuniqz  When you're asked for a product key, that typically means that you've signed into the wrong Origin account, as in, not the one linked to the Steam account that owns Sims 4.  Please verify that you're using the correct account.  One way to do that is to sign into any EA site (for example, ea.com would work) with your Steam credentials.  On the login page, click the Steam logo and enter the email address and password tied to your Steam account, then see which Origin account loads.

  • Sayuniqz's avatar
    Sayuniqz
    3 years ago

    I have 2 EA acoounts(one for ps4 one for pc), no addtional, because I thought the same.
    Tried from both

    But if it is free to play, nevermind :D

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