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Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 4 Quitting Unexpectedly

Sometimes when I download new Custom Content, my games fails to open and shows a message saying "Sims 4 Unexpectedly Quit" there on I have to delete all my new custom content that I spent time on fin...
pc
  • Phantomlover1717's avatar
    Phantomlover1717
    9 years ago

    Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

    After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

Anonymous's avatar
Anonymous
9 years ago

Thanks for the help, but I want to continue playing with my CC and with it out of the folder I can't?

Phantomlover1717's avatar
Phantomlover1717
Legend
9 years ago

Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

  • Anonymous's avatar
    Anonymous
    8 years ago

    thank you so so much this spared me a lot of distress and anger. :3 <3

  • Anonymous's avatar
    Anonymous
    7 years ago

    After downloading CC I would continue to try and start sims 4 and it would always say it quit unexpectedly so I took that advice and deleted all the new CC and it still did the same and then put the whole mods folder on my desktop and it still won't work. I don't know what to do

    • crinrict's avatar
      crinrict
      Hero+
      7 years ago

      Hi @emmaburneyy

      Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

      You won't loose anything. Just make sure to not delete any files  and make a backup.

      After renaming, repair your game by right clicking on the game in Origin.

      Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

      • Options.ini (or just re-set all your settings manually)
      • Tray Folder
      • Screenshots/Videos/Custom music
      • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
      • Custom content like clothing, hair, skins, make up ....
      • Mods (one by one, making sure they all still work)

      The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

      • Sapper848's avatar
        Sapper848
        7 years ago

        Hi could you, uh this is gonna sound stupid but could you give a simpler explanation? I have the same problem, but I don't know what a lot of those things mean! Thx XD

  • raybay12306's avatar
    raybay12306
    6 years ago
    @Phantomlover1717 I would do that but I have over 4000 items in my mods folder and I asked sims but they just told me that they couldn't help me and that they don't support cc and that was annoying. Do you know anything else I can do because I may have lots of files that make my game not work but I really love cc and can't imagine not using it.

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