Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

Sims 4 Quitting Unexpectedly

Sometimes when I download new Custom Content, my games fails to open and shows a message saying "Sims 4 Unexpectedly Quit" there on I have to delete all my new custom content that I spent time on fin...
pc
  • Phantomlover1717's avatar
    Phantomlover1717
    9 years ago

    Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

    After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

crinrict's avatar
crinrict
Hero+
7 years ago

Hi @emmaburneyy

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Sapper848's avatar
Sapper848
7 years ago

Hi could you, uh this is gonna sound stupid but could you give a simpler explanation? I have the same problem, but I don't know what a lot of those things mean! Thx XD

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago
    @Sapper848 Are you using mods/cc in your game ?
  • raybay12306's avatar
    raybay12306
    6 years ago
    @Sapper848 In your documents folder there should be a folder called "Electronic Arts" or "EA" I forgot. Anyway, it should be there by default, you do not need to create this. Go into that folder and then go into the "The Sims 4" folder which is also there automatically. And then go into the "Mods" folder and if there are more than the "resource.cfg" file than you have mods. That's also where mods and cc go to use it.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,525 PostsLatest Activity: 49 minutes ago