Test this PSU first, this is most probably a hardware problem and the PSU could be the problem.
What kind of PSU is that? (Model and vendor)
@loubylou1983 Given the crashes in your dxdiag, it's best to start with a couple of checks on your Windows system files. Here's how to run them:
Restart your computer, and test. If that doesn't help, please repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.
If that doesn't help either, please try playing in a clean user data folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. Don't add anything to this folder yet; just start a new save and play for long enough to see whether it crashes. If it doesn't, you can copy one of your existing saves to the new folder, but again, don't add anything else. The point is to test in an otherwise vanilla state.
If the game still crashes even in a clean folder, please try playing in a clean boot. Here's how to do one:
https://www.windowscentral.com/how-clean-boot-windows-10
Let me know how it goes.
Thank you for replying, I have ran the 2 things you suggested and this is the message it gave me ---- Windows Resource Protection did not find any integrity violations.
I am about to restart the computer and give it another try, if this doesn't work I will go onto try your other suggestions
Thank you and will keep you updated 🙂
I restarted my computer and launched the game again, it crashed. I repaired the game again, launched it and it crashed again after about 5 minutes.
I did what you said and pulled the sims 4 folder onto my desktop and started a new game, it played fine and for longer than it usually does, I then moved one of my saved games into the new saved folder and again it plays fine, none of the characters etc from the prev save (from the crashing game) were there, is this correct or do I need to place somewhere else?
What do I do now? could it be too many mods and cc are putting strain on my computer or could it possibly be a bad mod? even though I have recently re downloaded them to make sure they are up to date bearing in mind they were all working perfectly with no crashes, lagging etc before I downloaded the latest expansion pack so could it just be too much pressure on my system? I am happy to uninstall and reinstall without one of the expansion packs to put me back to where I was if you think that could help?
The odd thing is, I downloaded and ran the programme speccy and it says my motherboard is running at 127 degrees which can't be possible! everything else is running at correct temp range.
I'm just a bit confused lol and not sure why it can go from running perfectly one day and then crashing the next ☹️
@loubylou1983 I'm not sure how reliable speccy is, but 127º F would be a normal motherboard temperature. You can try hwinfo instead, if you want. (It's also free.) While you're at it, be sure to check CPU and GPU temps as well.
Since the sims you've been playing with weren't present, maybe you didn't move over the save that's been crashing. You can copy all your saves over to the new folder if you want, but definitely copy and paste, rather than dragging and dropping, just so you have backups in case you need them. If the formerly crashing save runs well in the new folder, then the issue is most likely mods or custom content, although there are other possibilities.
You can test your mods and cc in batches in the new folder—use the same save that's been crashing, for consistency's sake. Any batch that causes another crash needs to be split and tested until you find the problem file(s). Any batch that doesn't cause a crash can be set aside as presumably clean.
If the problem save crashes even before you've moved over any mods or cc, then the save itself may be corrupted. You can try playing a different sim family for a few sim-hours, again with no mods or cc present, and then switch back to the original. Or you can try recovering a backup save, if you have one from before the issues started:
https://sims4.crinrict.com/eng/2014/09/save-games/#wann
The reason I suggested running DISM and sfc (how did those go?) is because the errors in your dxdiag don't mention Sims 4, but most of them do reference basic Windows processes. A couple also mention MSI software that would probably be active while you play. So the crashes could be caused by something in the background that's not working correctly or doesn't get along with Sims 4, not the game itself. That's less likely given that playing in the clean folder went well, but it's still worth running the commands for the overall health of your computer.
Your hardware is fine for Sims 4—it should be able to run all packs together on ultra settings. That doesn't mean there's nothing wrong with your computer, just that this isn't a case of one pack or another being too demanding, or the graphics settings being too high. Sometimes it takes a while to figure out the source of the problem.
