is there a way to log what happens when it becomes unresponsive? like some system profile recording ?
@Stephen_Mulhern If you'd like to do some hardware monitoring, that's easy enough. Download hwinfo from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.
Wait five minutes, then launch Sims 4 and play until it freezes. Click the same button to end logging; if you can't access hwinfo and need to force a restart, the log data should still be intact up to that point. Then upload the log to a third-party free filehosting site and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.
hi here's a CSV i recorded when the game froze, I'm not sure if it's useful - still getting these freezes and don't know why!
https://docs.google.com/spreadsheets/d/1_PDa6Mt0S3X8HeqhyU03FBcN0W3R5g1QDw0qzffDVBU/edit?usp=sharing
@Stephen_Mulhern Sorry, I somehow missed your post earlier. When you did this hardware monitoring, how long did you let hwinfo run for? The log is less than three minutes long, which isn't enough time to judge whether there's anything going on that might account for the freezes. It also looks from the power and usage stats like you were actively playing for less than a minute.
If you stopped the log early, please try it again, except this time make sure to let it run through the game freeze. If you already did so, let me know how long the interval was between when you opened hwinfo and when the game froze.
I think that time the freeze happened quite quickly after I started the game. But I can try recording another one for you to get more context
@Stephen_Mulhern Another log would be great, especially knowing exactly how long passed between when you started the log and when the freeze happened. The reason I keep asking is that a log that's cut short of its expected length can be a symptom all by itself, even if there's nothing alarming in the log.
here's a new log (on latest update pre-paranormal pack)
https://drive.google.com/file/d/1kOs3QIS4e35CO4aUyOdVFbqemC1MQyXf/view?usp=sharing
the freeze happened about 34 minutes in
@Stephen_Mulhern Sorry for the late reply. I can see where the game froze in this hwinfo log: the CPU and GPU activity drop considerably, all of a sudden and at the same time, just before the log ends. There's no obvious reason for it though—everything looks fine right up until that point. The only detail I noticed is that your system downloads something, there's no indication of what, a few seconds before the system downclocks.
Connection issues aren't my strong suit, so I can't really tell you why this would freeze your system, or even how plausible it is that this is in fact the cause. But it's easy enough to test: play while your computer is offline. You can sign into Origin and put it in offline mode, then disable wifi and/or pull the ethernet cable before launching the game. The download happens over your Broadcom wireless adapter, not the ethernet; I don't know whether you even have ethernet hooked up. But if you do, and playing while offline works but isn't a good long-term solution for you, you can try just disabling wifi and letting your computer use the ethernet connection.
If this doesn't help, let me know; I want to get a second opinion from someone who's better at these kinds of things than I am.
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