Sims 4 Randomly Quitting?
Hi guys, So my sims 4 game has been great up until now as it keeps randomly closing while I’m playing. The game doesn’t crash or come up with any errors, it literally freezes for about half a second...
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@MaddieTiddy First, unplug any nonessential peripheral devices, basically everything other than your mouse and keyboard. Disable any third-party antivirus/firewall you have as well. Since you're not going to be doing anything other than updating Windows itself and essential drivers (provided by Windows), you should be fine.
Run any pending Windows updates that aren't specifically about updating to a new build. Hit Windows key-i, select Update & Security, and click the button to check for updates. If Windows tries to update straight to 2004 from here, it will likely fail again, but there may be other updates waiting that it would be useful to have.
Next, hit Windows key-X and select Device Manager. Under each category, click on each entry, then click the black and green icon at the top that says "Update device driver." Most of the drivers probably won't need to be updated, but check them all anyway. If there's a warning icon next to any device, please let me know what it is and whether updating the driver helps.
If you still can't update Windows, please link me the site where you ordered your laptop. I'd like to look for other new drivers you might need as well.
It should also be noted that one of the causes of this kind of error is not having enough hard drive space. Yours has plenty according to your newer dxdiag, but if that 45 GB somehow dropped below 20 between the dxdiag and now, that would also explain the error.
I've just fully disabled all antivirus and firewalls and am trying to complete the first step you gave me about checking for updates. I do not see a button to directly check for updates but it seemed to automtically start installing a Windows update. I've let it do this before, but when it reaches 100% it always tries to restart my PC, that is when my PC freezes on the custom screen. 😞 (Meaning all updates fail) I'm still giving it a go and I'll let you know what happens. I will then try your next step about the device drivers.
My pc is from Scan (3XS Systems) and I've already tried contacting them but they are only able to help me if I can give them the invoice from when the Pc was purchased. I got this laptop a few years ago as a gift and my dad is unable to find any invoice for it so I'm assuming they can't help. But if you can find anything useful the website is here: https://www.scan.co.uk/3xs
As for hard drive space, my main hard drive has 31GB free and my storage one as 314Gb free still
@MaddieTiddy You can skip to the Device Manager portion if the other one is giving you issues. If that doesn't help with the error, try setting your connection to metered; I think it's under Settings > Network > Advanced. This usually prevents Windows from automatically downloading any updates it thinks you need, so you can click the button to check for updates and see what's pending.
Thanks for all your help so far, sorry this is all taking so long. I'm slightly confused now, when I check for updates it tels me that I'm all up to date, but when I check my OS information it still says I'm running Windows 10 version 1803 (installed in 2018) and when I whcih appeared to have reached end of service in 2018 or 2019.
@MaddieTiddy There are Windows updates for each particular build of Windows, and then there are feature updates that take you to the newest build. Among the many reasons for the particular error you're seeing when trying to update, one of them is that you're missing an update to your existing Windows build that your system needs first. But it sounds like that's not the case.
Please do check the Device Manager for updates to the listed components, as described earlier. These are separate from Windows updates, and while Windows will usually download updated drivers for your devices when necessary, it sometimes doesn't work correctly.
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