Thank you!
I've tried the suggestions from the previous posts, but had the strangest experience. I've tried repairing the game via the EA App, which changed my game language to Czech. The problem is - I can't speak Czech, I've never played my game in Czech and I'm a long way from the Czech border.
A household member helped me change the language back through some general Windows thingamajigs (registry or something? He found the file, manually changed the name to en_US, which was my desired language).
The game is still missing bubbles, item names, event tasks, notifications, prompts and UI descriptions from EP13 and I am scared to try repairing the game again since EA App turned out to be very unreliable.
I don't know what to do anymore.
Community Manager
