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magz_4_life's avatar
5 years ago
Solved

Sims 4 RTX 3060 Laptop poor performance

I recently got a new laptop which has an rtx 3060 but the fps in the sims 4 has been dreadful and struggles to get above 30-40 fps, and coming from a gtx 960m, which played the sims 4 with no issues, im stuck on either its the game or my laptop. pls help if you can!

  • @magz_4_life  I'm sorry for the late reply; I've been behind for the last couple of days and am trying to catch up again.

    I looked at your hwinfo log and noticed a few small details worth mentioning, but no giant red flags.  First of all, the charge level on your battery went down a bit while you were playing.  Did you have it plugged in, and if so, are you sure it was fully plugged in and not maybe half connected?  If Windows thinks you're running on battery power, it will throttle power and therefore performance.

    Second, the memory clock was a bit wobbly, much more than I'd expect of new RAM.  Did you upgrade it yourself?  Are you comfortable opening the laptop, removing the modules, blowing compressed air over them and their slots, and reseating them?  Even if this RAM is factory-installed, it could be improperly seated or have dust in a slot (yes, already).  But since you're not seeing crashes, if you're not comfortable opening up the laptop, it's fine to skip that step; just keep it in mind if you see more serious issues.

    Finally, your GPU was running a bit hot, nothing dangerous but enough that it would have throttled a bit.  The load on the card wasn't particularly high, so this is a bit surprising, but it's also possible the fans would kick in at a higher load and temperature and keep things under control.  The other GPU stats looked fine.

    Since there's nothing obviously wrong in the hwinfo log, I can really just make a few suggestions and see what helps.  Try enabling vertical sync in the graphics settings: your GPU is fast enough to generate excessively high framerates, and there's no point in running the game above the refresh rate of your monitor.

    You can also try setting Windows to run Sims 4 in performance mode.  Even with the lower GPU load overall, this can stabilize performance.  Hit Windows key-i, select Settings > System > Display > Graphics settings, click the Browse button, find TS4_x64.exe and add it, then set it to run in high performance mode rather than letting Windows decide.  This may not make any difference at all, but it would prevent Windows from switching to power saving on its own.

    If these don't help, let me know, and I'll have more suggestions.

9 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @magz_4_life  Coil whine definitely isn't a good sign.  Please first make sure Sims 4 is using your dedicated graphcis card.  Go into Documents\Electronic Arts\The Sims 4, open config.log, and look for the card name, about 30 lines down.  You should see the RTX 3060 listed, but let me know if the Intel chip is there instead.

    I'd also like to see the results of some hardware monitoring.  Download hwinfo from here:

    https://www.hwinfo.com/download/

    You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want.  (If you would like to install, be sure to click the green button, not the orange one.)  Restart your computer, and don't open any other apps.  Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging.  Save the file to your desktop for easy access later.

    Wait five minutes, then launch Sims 4 and play for 20 minutes or until it crashes.  Click the same button to end logging; even if your computer crashes, which I hope it doesn't, the log should still be intact up to that point.  You can upload it to a third-party free filehosting site and link it here.  Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @magz_4_life  I'm sorry for the late reply; I've been behind for the last couple of days and am trying to catch up again.

    I looked at your hwinfo log and noticed a few small details worth mentioning, but no giant red flags.  First of all, the charge level on your battery went down a bit while you were playing.  Did you have it plugged in, and if so, are you sure it was fully plugged in and not maybe half connected?  If Windows thinks you're running on battery power, it will throttle power and therefore performance.

    Second, the memory clock was a bit wobbly, much more than I'd expect of new RAM.  Did you upgrade it yourself?  Are you comfortable opening the laptop, removing the modules, blowing compressed air over them and their slots, and reseating them?  Even if this RAM is factory-installed, it could be improperly seated or have dust in a slot (yes, already).  But since you're not seeing crashes, if you're not comfortable opening up the laptop, it's fine to skip that step; just keep it in mind if you see more serious issues.

    Finally, your GPU was running a bit hot, nothing dangerous but enough that it would have throttled a bit.  The load on the card wasn't particularly high, so this is a bit surprising, but it's also possible the fans would kick in at a higher load and temperature and keep things under control.  The other GPU stats looked fine.

    Since there's nothing obviously wrong in the hwinfo log, I can really just make a few suggestions and see what helps.  Try enabling vertical sync in the graphics settings: your GPU is fast enough to generate excessively high framerates, and there's no point in running the game above the refresh rate of your monitor.

    You can also try setting Windows to run Sims 4 in performance mode.  Even with the lower GPU load overall, this can stabilize performance.  Hit Windows key-i, select Settings > System > Display > Graphics settings, click the Browse button, find TS4_x64.exe and add it, then set it to run in high performance mode rather than letting Windows decide.  This may not make any difference at all, but it would prevent Windows from switching to power saving on its own.

    If these don't help, let me know, and I'll have more suggestions.

  • magz_4_life's avatar
    magz_4_life
    5 years ago

    My laptop is definetly plugged in, it hasn't moved at all since I got it, and I always had vsync on. I checked the ram and looked to see if it was loose or incorrectly placed, but it seemed okay to me. I thought as the gpu was only 2 months old it would be not be optimised and before I played the game I added it to the .sgr files. I also noticed the coil whine on other games and contacted asus about it and they said it was normal, so I left it at that. Though I will try the high performance mode you were talking about. I did contact ea before I asked on ahq, and they said that it was a game problem. I will try today as the game updated last night, so I will see then if there are any problems.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @magz_4_life  There are certainly some optimization issues with Sims 4 on higher-end GPUs, and that's not limited to the 30-series.  For example, people with even 10-series cards can see significant fps drops despite the card's core load being nowhere near maxed out.  It's just the way the game works.  But framerates should still be quite high most of the time.

    The phrase "coil whine" gets me nervous, but if you have fps capped and Asus says what you're hearing is normal, then it sounds like there's nothing to worry about.

    I'd still try plugging the laptop into a different socket or power strip, just to see whether you notice any improvement.  The charging was definitely not keeping up with the power draw from Sims 4, even if the overall decrease in charge was small.

  • magz_4_life's avatar
    magz_4_life
    5 years ago

    I think I found out why coil whine was happening, because when I put my laptop into silent mode the fps is capped at 60 where it runs fine, but when it reaches 144hz thats when coil whine becomes noticeable. I also think I found out why the charger was being strange, as there was a limit on my laptop's battery so that the health of the battery does not degrade, other than that the fps problem I said originally was because I forgot to update the drivers, but as I said the coil whine only happens at 144hz. But thank you for your help!

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